1. Contact the account manager for return guidance. (RMA Address, Packing, and so on )

2. Check the stamps on parts before shipment and do not ship the parts overdue warranty or parts from other suppliers.

3. Offer us an RMA List including the product name, qty, and description of failure parts.

4. We will check the issues accordingly, and confirm if you need to send them back or we will exchange them directly.

5. Kindly check the return shipping methods with your account manager before return and update the tracking number soon after shipment, so we can follow up on the parcel delivery time, and handle the RMA SOON after arrival.
 
6. There are a few points we should follow carefully to ensure a smooth RMA process.

1) The package is rejected if the delivery address is invalid or no recipient is available.
If any of the above happens, the package will be returned to the shipper.
Please confirm the shipping address with an account manager and the Customer will be responsible for all return shipping fees in case of an incorrect shipping address.

2) Wrong parts received.
If you have received an incorrect item, please contact your account manager as soon as
possible. We will verify the error and fix it soon.

3) Received Damaged Parts.
If you have received a damaged package and the products inside are physically
damaged or non-functioning. Please contact us immediately. You will need to
provide the information listed soon after delivery. So we can check it carrier on time.
Pictures of the front and back of the shipment box.
Pictures of the front and back of the product that has physical damages.

4) Parts are missing.
Upon receiving the parcel, if it seems to be unpacked during transportation, please
kindly have the package weigh, and check all parts inside. If anything missing, please
Keep us informed within a short time.
All our parcels will come with labels that include the weight and size of the parcels. You can check the weight of them after arrival.
And offer us details for missing parts.